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View current events hosted by 12boxes Ltd
Event Details
Achieve the repeat business, referrals and rewards you deserve
Central London, Tuesday 3rd May 2011, 6:40pm to 8:40pm
Registration and refreshments from 6:00pm
Who is it for?
This event is designed for experienced professionals with business development responsibilities who earn fees from giving advice or delivering a complex service. This includes: consultants, lawyers, accountants, and people who offer expertise of all kinds.
What is it about?
A client relationship is made up of conversations. How you speak with your clients has a huge influence on the value they place on your services. This directly impacts on the level of repeat business you achieve, the referrals you get and the fees you can charge.
Because these conversations need to happen anyway, improving the way they are conducted is one of the most cost-effective routes to building a profitable professional practice. That is why we developed the 12boxes value conversation.
Whether the focus of your work is with individuals or organisations, if you offer complex, high-value services, and devise and shape solutions in response to client needs, the 12boxes value conversation will meet your needs.
Overview
- Why delivering quality work and service does not automatically lead to repeat business, referrals and rewarding fees
- The four questions that quickly sum up any client opportunity or situation
- How to ensure clients want to work with you
- How to motivate clients so they want to do what they need to do
- How to turn the tables so clients convince you that they need your services
- How find out what will make your client ‘highly satisfied’
What will I get out of it?
You will discover how to think about, plan and conduct a conversation with a client that will lead them to tell you what they value about what you propose to do, without your having to disclose the details of your solution or even the cost. It shows you how to help the client to build a vision of success, so that instead of feeling you are pushing the client, you find yourself moving forward together to explore opportunities and solve problems.
Register now for: £36+VAT
When & Where
Club Quarters
8 Northumberland Avenue
WC2N 5BY London
United Kingdom
Tuesday, May 3, 2011 at 6:00 PM (GMT)
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